Free Shipping purchase above SGD 150!

Shipping & Returns

Shipping and Returns Policy

Shipping Policy

Order Processing:

All orders are processed within 7 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive another notification when your order has shipped.

Domestic Shipping Rates and Estimates:

We offer shipping on all domestic orders.
Estimated delivery time within 3 business days.

International Shipping:

Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery time for international orders is 7-14 business days.
Please note that your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. SolarGator Pte. Ltd. is not responsible for these charges if they are applied and are your responsibility as the customer.

Order Status:

When your order has shipped, you will receive an email notification with a tracking number to check its status. Please allow [number] hours for the tracking information to become available.
If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at sales@solargator.net with your name and order number, and we will look into it for you.

Returns Policy

Return Period:

We accept returns up to 7 days after delivery if the item is unused and in its original condition. We will refund the full order amount minus the shipping costs for the return.

Damages and Issues:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items:

Certain types of items cannot be returned, such as perishable goods, custom products, and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges:

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds:

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Initiating a Return:

To initiate a return, please contact us at sales@solargator.net with your order number and details about the product you would like to return.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.

Please read the following terms and conditions before ordering.

Terms

A 100% deposit must accompany first orders with the balance of payment due on delivery, unless otherwise stated on invoice. All deliveries will be at the Purchaser’s expense. Overdue accounts may be subject to an interest charge on outstanding monies. Any cheques dishonoured, the bank administration costs will be charged

Ordering

When ordering, to help speed deliveries and maintain accuracy of orders, please order by product code.

Cancellations

All products are custom printed to the Purchaser’s specification. Once printed all costs incur will be passed on to the Purchaser. SolarGator (S) Pte Ltd is not bound by any terms, conditions, stipulations or prices contained on customer’s purchase order forms.

Returns / Claims

All returns must be authorised with a SolarGator (S) Pte Ltd Return Reference Number prior to shipment. Goods returned will not be accepted freight-on, unless prior arrangement. Unauthorised returns will not be accepted. Claims must be made in writing and received by SolarGator (S) Pte Ltd within 14 days of the delivery date. Claims made after 14 days will be not considered. SolarGator (S) Pte Ltd reserves the right to determine if a product is faulty and be replaced, not credited.

Prices

We strive to provide accurate pricing however prices and products are subject to change without notice.

Debt / Slow Payment

Non-payment of products supplied by SolarGator (S) Pte Ltd will be pursued vigorously. Legal fees, debt collection fees and all our costs spent on this recovery will be sought. Interest of 1.5% per month, calculated daily will apply from the due date of the invoice.

Delivery

SolarGator (S) Pte Ltd makes every effort to supply products accurately and timely. SolarGator (S) Pte Ltd will not be responsible for any delay or failure to meet a shipment date due to transport failure, floods, war, act of terrorism, accident, fire, industrial action, supplier delay, manufacturer delay or any other circumstances beyond our control.

Over / Under Runs

Due to the nature of some products a shipment number of 5% over or under ordered quantity will be considered complete. Where exact quantities are require a fee may apply to fulfil this request. Please state any such prerequisite at time of quotation

Disclaimer

SolarGator (S) Pte Ltd shall in no event be liable for any damage or costs incurred as a result of the accuracy of product information and specifications contained in this website. It is the Purchaser’s responsibility to ensure the product they purchase is suitable for the proposed use.

T & C FOR DELIVERY & RETURNS

Delivery

SolarGator (S) Pte Ltd makes every effort to supply products accurately and timely. SolarGator (S) Pte Ltd will not be responsible for any delay or failure to meet a shipment date due to transport failure, floods, war, act of terrorism, accident, fire, industrial action, supplier delay, manufacturer delay or any other circumstances beyond our control.

Delivery Charges

A flat rate fee of SGD 15 is applicable for below SGD 150 orders, and free delivery for SGD 150 and above orders.

Over / Under Runs

Due to the nature of our business, some products may be out of stock or may take longer for delivery. If delivery is likely to take more than 2 weeks, our staff will contact you to re-confirm your order.

Disclaimer

SolarGator (S) Pte Ltd shall in no event be liable for any damage or costs incurred as a result of the accuracy of product information and specifications contained in this website. It is the Purchaser’s responsibility to ensure the product they purchase is suitable for the proposed use.